Shipping &
Returns Policy
Shipping Policy
At Miris Studio, we are committed to delivering your handcrafted candles, skincare products, and workshop materials with care and efficiency.
Processing Time
Our candles are handmade to order, requiring time and attention to detail. Therefore, all orders are processed within 7 business days. If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you via email.
Shipping Rates & Delivery
Local (Hong Kong)
• Free standard shipping for orders over HKD 1500.
• Orders below HKD 1500 will incur a flat shipping fee of HKD 100.
International
• Shipping rates vary by destination and will be calculated at checkout.
• International delivery times range from 7 to 21 business days, depending on the destination.
We use reliable carriers to ensure your package arrives safely. Once your order has been dispatched, you will receive a tracking number.
Customs, Duties & Taxes
Miris Studio is not responsible for any customs duties, taxes, or fees applied to international orders. Any charges incurred during or after shipping are the shopper’s responsibility (including tariffs, taxes, etc.).
Return Policy
At Miris Studio, we take pride in the quality of our products. Due to the handmade-to-order nature of our candles and skincare products, we do not offer refunds or exchanges. All sales are final.
Skincare Products
Skincare items are considered personal care products and cannot be refunded or exchanged due to hygiene reasons.
Workshop Rescheduling Policy
We understand that plans may change. If you need to reschedule your workshop appointment, please follow these guidelines:
• Rescheduling at least 48 hours in advance: You may reschedule free of charge.
• Rescheduling within 48 hours of the scheduled workshop: A rescheduling fee of HKD 100 per person applies.
• Exemption: The rescheduling fee will be waived if a valid medical certificate is provided.
Contact Us
If you have any questions or concerns about your purchase or workshop appointment, please feel free to contact us:
📧 Email: info@miris-studio.com
We are here to assist you and ensure you have the best experience with Miris Studio.